The request for assistance came in the middle of one of the ‘most devastating songs’ of the night.

Fans can’t get over the way Taylor Swift’s expression flipped like a switch when her eagle eyes took note of the most recent need for help in her audience.

Swift was singing “my tears ricochet” during the folklore/evermore era on her second night in Zurich, Switzerland, on July 10, on her knees at the edge of the stage when she caught sight of something amiss.

In footage of the moment uploaded to TikTok, her eyes notably crinkled in concern as she zeroed in on the spot where something was wrong with one of the Swifties in attendance.

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She turned away for a split second to finish the line of the song before immediately shifting focus back to the trouble and announcing, “We need help back there, please; we need help there.”

“There,” she emphasized, before returning to her feet and continuing the song.

However, her eyes kept shifting back to the location she’d called on, and fans were so touched by “the way she keeps an eye on them until they have help.”

Viewers also pointed out how she always treats situations like this “like a true professional,” switching back and forth from performing to calling for help without skipping a beat.

The video was reposted to X by another fan, who was impressed with the way she was “literally scanning the crowd and checking [to see] if they got help” while continuing to perform “one of the most devastating songs.”

Another fan who attended the tour in Amsterdam recalled how the singer spent “half of [‘All Too Well’]” that night with her eyes fixed on someone who needed help to ensure stadium staff made it to them.

“Her eyes always get so intense when she sees something wrong in the audience,” one TikToker observed, while another added that they “love her so much” for her responses. “The way her look immediately changed,” they pointed out.

Swifties frequently applaud the singer not only for her talent, but for the dedication she has to keeping her concert-goers safe, learning key phrases in the official language of wherever she plays to call on security or medical staff to respond wherever they’re needed in the crowd, and even stopping the show completely when her pleas go unanswered.